99% of your social network’s current and/or future users are what I call “reactive users.” This group is content to read and accept, but isn’t the group that is going to customize their profile to an extreme, contribute blog posts, upload videos, spread the word virally, etc… I’m not saying that this group won’t do these activities, just that they will approach these activities with a limited amount of energy and commitment as well as a different paradigm.

The 1% left are the “proactive users.” Seth Godin in his new book Meatball Sundae (highly recommended) contributes the following:

“Ben McConnell and Jackie Huba’s book Citizen Marketer proves that in just about every community, 1 percent of the people are givers. In Wikipedia, for example, about 1 percent of the users create and edit articles. Same goes for Microsoft’s Channel 9 Web site. They get four and a half million visitors a month, and almost exactly 1 percent of them contribute comments. The same math works for Digg, Reddit, and YouTube. One percent of blog readers are blog writers. One percent of talk-radio listeners are callers. The thing is, you don’t know who they are. You don’t know which 1 percent of your customers and prospects are the ones who need to, love to, and want to post about their experience. It’s like Russian Roulette. You have to assume that every chamber is loaded, that every interaction is an interaction with a critic.”

What does this mean to a fledgling social networking website or to the likes of even Facebook or Bebo? IMO, there are several take-aways:

• You can try to figure out a way to increase the 1% to 2% or maybe 5%, maybe even 10%. Possible? Maybe. How? Make it easier to contribute, quicker to spread the word, more rewarding to post content, etc… It’s like our national voting problem: many people don’t vote simply because they feel, at least internally, that their vote doesn’t count. The same rings true on the web; if users don’t feel like their vote (or post, or video, or profile, etc…) doesn’t count, they won’t bother to show up and they certainly won’t wear the “I Just Voted” sticker (or, in terms of the web, they won’t spread the message virally if they themselves don’t buy into it).
• You must treat every interaction with a user as if they are or can be part of that proactive 1%.
• Appealing to the 1% is more important than anything in terms of marketing, yet appealing to the 99% is crucial for obvious reasons. Without the 1%, you won’t have the 99% and reverse. And just as passionately as the 1% can involve themselves into your social networking website can the 99% devolve themselves if rubbed the wrong way.
• If you thought you needed 1,000 users or 50,000 users for your community to be considered a success, think again. A threshold in terms of users doesn’t mean anything if only 10 out of the 1,000 are the proactive users or if you’ve discovered a way to increase this percentage. A passionate group of 100 users can be much more beneficial than a laid-back group of 10,000.

-RB